Inbound
Answering calls is one of our largest service areas. Thanks to our many years of experience...
Outbound
Active dialogue marketing is a first-class method to significantly expand your customer base and existing ones...
E mail processing
The central management and merging of the different communication channels is becoming increasingly important. Because even...
BACKOFFICE
The digitization of data in the back office – our team processes your data competently and confidentially in a high...
CHAT SUPPORT
You would like to set up a chat on your site to advise customers directly and quickly and to answer questions...
OFFICE Best&Team
Our clients are leading corporations from sectors such as energy supply, mail order, telecommunications and retail.
WELCOME
BEST CUSTOMER SERVICE WITH OUR TEAM
Innovative strength and the experience of 15 years of customer service as well as flexibility and excellent service quality form the basis for our success as one of the leading providers of customer service outsourcing. As Best & Team, we operate centers in Sarajevo with around 150 qualified customer advisors and with our services we form the interface between companies and their private and business customers.
OUR SERVICES
Communication comes first.
Based on precise project planning and close cooperation with our partners, we offer inbound and outbound solutions...
OUR PROMISE OF QUALITY
Our promise of quality is at the same time our formula for success, which is divided into levels that build on each other.
Our employees, who give your products and service a voice every day, are our capital...
WE ARE THE RIGHT CONTACT PARTNER FOR YOU IN SARAJEVO
Innovative strength and the experience of 11 years of customer service as well as flexibility and excellent service quality form the basis for our success as one of the leading providers of customer service outsourcing.
THE COMPANY BEST & TEAM
HISTORY
Best & Team company was founded in April 2009 in Sarajevo. The idea was to test whether a small center could be opened in Sarajevo that would support large centers in Austria and accept the overflow calls. After 6 months it was shown that a small overflow call center with 30 employees can be made much more. We had trained 60 employees after 6 months and 200 after 20 months
Employee. That's when we realized that you could set up a respectable center in Sarajevo that stands for professionalism, further education and progress and not just as a temporary center.
MEET OUR EXPERT TEAM
OUR TEAM
Nihad Bilic
manager director
Evelin Bilić
HRM + MARKETING
Elma Zolj
INBOUND PROJECT MANAGER
Leila Seta
INBOUND PROJECT MANAGER
Adina Hodzic
INBOUND TEAM LEADER
Haris Hozbo
OUTBOUND PROJECT MANAGER
Semir Turcinovic
OUTBOUND TEAM LEADER
Denis Cano
INBOUND TEAM LEADER & IT
GALLERY
E-MAIL PROCESSING FOR ONLINE PORTAL
Do you like writing and prefer to communicate via e-mail?
Then we have one Project for you where you will process customer inquiries 80% by e-mail and 20% by phone for a very well-known fashion house that specializes in online sales. Our professional support will get you up to speed after a few weeks through training with practical examples and you can get started right away! Paid training, basic salary and bonuses are self-evident and after training you have the opportunity to work from home. If that sounds interesting to you then you can inquire and apply directly under Career or contact us by e-mail: job@bestteam.ba or by phone on: 062 / 548 845!