Inbound Telephony

Answering calls is one of our largest service areas. Thanks to our many years of experience, we can offer our customers this service in different languages. Our inbound telephone marketing service includes:
  • Customer Care
  • Order acceptance
  • Error message acceptance
  • Complaint management
  • Information & product service
  • Up & Cross Selling
  • Complaints processing
  • Agency Service
  • Billing procedure


Outbound Telephony

Active dialogue marketing is a first-class method to significantly expand your customer base and revitalize existing contacts. For this reason, outbound telephone marketing is also part of our core business; to give voice to your message and sales goal.
Our well-trained and motivated sales team takes over the telephone contact with customers or prospects on your behalf, so that you can concentrate on your core tasks. Targeted market cultivation through outbound telephony:
  • Welcome calls
  • Opt-In Validation
  • TeleSales
  • Retention
  • Market Research
  • Field service scheduling
  • New customer acquisition
  • Up and cross sell
  • Churn Prevention of customers
  • Needs Analysis
  • Quality call


Your quality marketer in the energy industry

In the last few years, we have secured a strong position as a quality marketer in the cut-throat market of the energy industry, as we provide our energy companies with high quality customers and have been able to win back lost customers and will continue to win them back.
With our full-service system infrastructure, we map the entire process chain:
  • Address management
  • Opt'In Validation and Verification
  • Sale
  • Tamper control of dialer settings
  • Process transparency and logging
  • Quality Control
  • Assumption of Liability

E mail processing

The central management and merging of the different communication channels is becoming increasingly important. Even in the non-voice area, companies are now expected to react in real time.
We handle all processes that are not processed over the phone, i.e. all types of written material - correspondence, faxes, through to the filing of important documents. The advantage of a complete cross-media solution is that no separate interfaces are required, which could lead to breaks in control or reporting.
And the customer is always answered on the communication channel that he has chosen himself. It must be clear that service cannot just be standardized. Service has to be lived.

Areas of Writing

Letter processing: We take care of your letter processing, including addressing, franking and delivery. If desired, this also includes invoicing or the sending of reminders.
Mail processing: E-mail - an optimal adrvetising materials. However, If it ends in the wrong E-mail Adress or in the spam folder, it can damage your company's image and also result in costs in the form of damages and legal fees. We design and optimize your mail traffic, legally secure, inexpensive, competent. If you wish, we can also follow up with a phone call.
Letter filing/archiving: Our archiving service stores your important documents for your company. Self-created or digitally incoming documents are saved directly, incoming mail, faxes, contracts and insurance are digitally recorded and are available to you quickly and securely. This saves you time, office supplies, space and money and you can access your papers from anywhere. Possibilities of manipulation or theft of documents are excluded.
In/Outbound calls per month
E-Mail editing
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