INBOUND
Inbound
Empathetic employees work attentively and solution-oriented to satisfy all customers - this is the basis for first-class customer service and high sales. Over 150 inbound sales employees with strong communication skills and a sales-oriented approach handle inbound calls in the 6-digit range every year - and sell! We are experts in ticketing and tourism as well as in the mail order, e-commerce, medical and media sectors.
- Customer service and support
- Complaint management
- Sales call (order acceptance, bookings)
- Cross- and upselling
- Charity hotline/mass calling
- Helpdesk
- Technic support
OUTBOUND SALES
OUTBOUND SALES
We sell! Your products, services and subscriptions. In customer acquisition, customer recovery and customer retention. In up- and cross-selling. Over a million outbound calls annually with a strong, goal-oriented sales team. With great sustainability and above-average conversions. In the mail order, e-commerce, medical and media sectors. We face every benchmark!
- Welcome call
- Customer reactivation
- Addressing late payers
- Address and person qualification
- Field service scheduling
- Recovering cancelers
- Prevention and recovery of cancelers
E-MAIL PROCESSING
We combine quality and speed in email processing
Qualified employees and multi-level quality management form the basis for this.
We use professional response management systems to efficiently process one million emails and to maintain your company's corporate identity. This means that we not only process your email contacts reliably, but also evaluate them sensibly for your customer dialogue and project controlling.
We use professional response management systems to efficiently process one million emails and to maintain your company's corporate identity. This means that we not only process your email contacts reliably, but also evaluate them sensibly for your customer dialogue and project controlling.
- Reducing duplicate contacts
- Fast and qualified responses to email inquiries and service cases
- Email processing in the customer's visual appearance (corporate identity)
- Communication appropriate to the target group (wording, corporate communication)
- Active quality management at all process levels
- Track-and-trace investigations
safe, thorough and fast!
BACKOFFICE
The digitization of data in the back office – our team processes your data competently and confidentially in high quality. Innovative processes contribute to fast processing, which is always monitored by our quality management. Leave the paperwork to us.
- Data processing
- Coupon and data entry
- Receiving and sending faxes (also digital)
- Change of address
Direct and fast advice
CHAT SUPPORT
Would you like to set up a chat on your website to advise customers directly and quickly and answer questions? We are happy to offer our support! Regardless of whether it is a simple query or advice - our highly trained and empathetic communication professionals respond immediately and professionally with the right answer.
- Fast and uncomplicated
- Real-time support
• Immediate response to comments, inquiries, etc.
• Real-time customer contact with advice
TECHNICAL SUPPORT/HELPDESK
Company specializing in helpdesk and technical support for medical devices. We offer our customers a wide range of services to ensure that their medical devices are always in perfect condition and running smoothly.
Requests and support are currently handled in German and English. Additional languages and services are planned for the future.
Here are some of the services we offer:
Helpdesk-Support:
We offer helpdesk support to our customers to ensure they have access to technical support at all times. Our helpdesk team is available 24/7 to answer questions and resolve issues.
We offer helpdesk support to our customers to ensure they have access to technical support at all times. Our helpdesk team is available 24/7 to answer questions and resolve issues.
Training:
We provide training for our staff to ensure they are fully equipped with important information about the client. Our training is tailored to the needs of our customers and is delivered by experienced trainers, both locally and by partners and clients abroad.
We provide training for our staff to ensure they are fully equipped with important information about the client. Our training is tailored to the needs of our customers and is delivered by experienced trainers, both locally and by partners and clients abroad.
Consulting:
We offer consulting services to our customers to ensure they select the right medical devices for their needs, provide the right information and quotes, and provide problem-solving. Our consultants have extensive experience in medical device technology and can help our customers make the right decisions.
We offer consulting services to our customers to ensure they select the right medical devices for their needs, provide the right information and quotes, and provide problem-solving. Our consultants have extensive experience in medical device technology and can help our customers make the right decisions.
We pride ourselves on providing our customers with first-class service and strive to exceed their expectations. If you need more information about our services, please contact us. We will be happy to help you.
As a Medical Device Technical Support and Help Desk Project Manager, you are responsible for leading the team and planning and executing technical support and help desk projects. The Project Manager ensures that service level agreements (SLAs) are met and customer satisfaction is maintained. He monitors the team's performance and identifies opportunities for improvement. The Technical Support and Help Desk Project Manager is an important role in medical device engineering that ensures that customer queries are handled effectively and efficiently and customer satisfaction is maintained.
150
Employees
200.000
In/Outbound calls per month
50.000
E-Mail editing
15
years successfully
MEET OUR EXPERT TEAM
OUR TEAM
Nihad Bilic
manager director
Evelin Bilić
HRM + MARKETING
Elma Zolj
INBOUND PROJECT MANAGER
Leila Seta
INBOUND PROJECT MANAGER
Adina Hodzic
INBOUND TEAM LEADER
Haris Hozbo
OUTBOUND PROJECT MANAGER
Semir Turcinovic
OUTBOUND TEAM LEADER